FAQ's

Is the session painful?


Pain is one of the main, but not the only, outcome measure used in formulating your treatment plan. You can rest assure that any discomfort is monitored throughout the process to help you ease into proper movement patterns and function. Physiotherapists use a variety of pain relieving techniques that include sports massage, transcutaneous electrical nerve stimulation, ultrasound therapy, cryotherapy, heat therapy, dry needling and many more. Your physiotherapist will provide information on the desired effects of the modalities and any warnings to take note. After adjusting the appropriate dosage for your individualised treatment plan, the session will begin in a safe and comfortable environment.




Why Physiotherapy?


Physiotherapists are well trained in managing a spectrum of conditions and diseases with a deep understanding of how the intricate system within our body works. With a commitment to evidence based practice, you can be sure you are getting the best treatment tailored to your specific condition. If anything, physiotherapy promises to not cause any harm and thrives on continual education to get you back on your feet!




How do I find the right therapist?


Our therapists are all locally trained with internationally recognised certification and are registered with the Allied Health Professions Council (Singapore). All our therapists have a strong foundation in the science of Physiotherapy and each carry their own flair of manual handling and communication which makes each session personalised and comfortable. Other than having male and female therapists, we also boast fluency in multiple local languages, not exhaustive to, English, Mandarin, Malay, Tamil, Hindi, Hokkien, Cantonese. Speak to us today if in doubt of a right fit, all your queries are kept in confidence.




Is a doctor’s referral required?


Doctor's referrals are not a must to seek treatment and physiotherapy is commonly a first line of treatment in many countries. Research has shown that starting rehabilitation and encouraging early mobility (2 days post injury) has shown to result in earlier return to function and sports with huge cost savings with direct access to Physiotherapy.
Get a free tele-consult when you call us on your condition and we will advice you if you need a doctor's review first or if its suitable for you to come in for an initial assessment with our physiotherapists.




How long is each session?


All our consultations and treatment are 45 mins and we believe this is an appropriate length of time to throughly assess and to provide the best form of treatment. We also cater to the office workers and shift workers by being open till 9 pm on weekdays. We also also open on Saturdays and most Public Holidays.




How long will it take for me to recover?


We focus on getting you back to doing what you love as early as possible and a two way communications is used to set goals and timeline for recovery. We often give an accurate prognosis as early as the second session once tissue healing and functional status is monitored. After which a set of personalised home exercises is provided for you to take control of your own recovery.




How should I dress for my consultation?


Please be appropriately clothed with adequate accessibility and exposure to the affected joint or area. Sporting attire is often encouraged. You are also encouraged to bring along any other medical documents and referral letters related to your injury. Don't forget a warm heart and a big smile.




What can I expect on my first visit?


Upon your first visit, a thorough verbal assessment will begin tracing back the possible cause of your injury. After which, a physical assessment evaluating the muscles, tendons, ligaments, nerves, posture, walking and running patterns will be done as necessary. Short term and long terms goals will be set during this session as well as information on your available options for treatment will be made, be it in house, or referral to other healthcare professions such as Orthopaedic surgeons.




What are the payment options available?


We accept AMEX, NETS, Cash and GrabPay.




Does my health insurance cover the cost of Physiotherapy?


We are recognised by all major medical insurers and medical assistance organisations. Direct billing (cashless) is also possible with a pre-authorisation of service if your insurance company issues a Letter of Guarantee (LOG) stating the need for a number of physiotherapy session and the coverage limit. Still unsure? Speak to us so we can better advise you.





Contact Info

Opening Hours

Mon - Fri: 8am - 9pm , Sat: 8am - 3pm (by appt)

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Providing You with Quality of Life in the Heartlands and at Your Doorstep.
We are the few preferred partners in Singapore that does direct billing with major health insurance companies such as: 
Geoblue, Healix, HTH Worldwide and many more.

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